I led 3 projects in Medtronic largest and most profitable division, landing a projected $489M in sales.
Medtronic is a global leader in health technology, known for inventing the modern-day pacemaker.
I was as a product designer and researcher, working on both patient and clinician-facing experiences and digital and physical products. I chose to specialize in product design.
role
product design
human factors user research
with
Cardiac Rhythm Management
what
Patient bedside heart monitor
Patient mobile heart monitor
Clinician heart monitor
when
june 2022-
june 2023
MYCARELINK HEART
REFLECTION
Human Factors and Research
Coming from a science background, I intionally applied for roles where I could do research. I wrote test scripts, conducted interviews, usability testing & surveys, created task analysis, and presented insights. Being a researcher made me a better designer. It helped me analyze data, work with reseachers, and understand the importance of research-informed design decisions.
Engagement isn’t always the goal.
I learned that increased engagement doesn’t always mean a better experience. During A/B testing users opted for designs didn’t require them to constantly check MyCarelink Heart. They don’t like to be reminded of their illness. Instead, prioritizing specific actions became essential to measuring success. I was only able to learn this from research!
Product Design in Healthtech
Healthtech is so complex! On my first day, I felt like a med student learning about all the chambers of the heart and the different ways that implantable heart devices could work. Although I had worked with engineers and product in the past, at Medtronic I also learned how to collaborate with the FDA, systems engineering, manufacturing, and clinicians. I loved working with all of these different peices and the interesting problem spaces they put me in.